Guest information

In addition to the services listed here, you can naturally also expect our reception staff to provide you with any information you need. Each apartment also has a service folder with the most important information. We can provide you with the answers to questions about doctors in the surrounding area, pharmacies, cash machines, flower service, bike hire, childcare, umbrella loan, taxi orders, ticket service and much more.

We would like to make you aware of the following details and services in our Aparthotels / your apartment:

 

Apartment furnishings

All the apartments are generally equipped so that you can reside and spend extended periods here. So you will find a fully equipped kitchen with a refrigerator, cooker, toaster, kettle and coffee machine. There is also a washing machine, we are happy to provide other things such as irons and ironing board, vacuum, highchair and the like on request if they are not already in your apartment.

Arrival / departure

Your apartment will be ready for occupancy from 15:00. You can generally arrive up until 23:00. If you want to arrive later than this, please make sure you advise us in advance. Please ensure you have checked out on the day of departure by no later than 11:00. However, you are very welcome to store your baggage at reception until your departure from Dresden.

Breakfast

Breakfast is served for our guests daily between 7:30 and 10:30 at the “Gasthaus Am Neumarkt”. Address: An der Frauenkirche 13 (access via Salzgasse).
We also offer a gourmet breakfast between 7:00 and 11:00 at the Restaurant “Moritz” of the Hotel Suitess. Address: An der Frauenkirche 13 (access via Rampische Straße). Please feel free to ask us for more information.

Cleaning

If you are staying with us for 4 nights or more, you will receive in the apartment: A towel change after the second night. We will also take out your waste.
If you are staying with us for 6 nights or more, your apartment will be completely cleaned from time to time.
From a stay of 14 nights, our schedule states you will get fresh towels on Tuesdays and the apartment will be cleaned on Fridays.
If you want this service more frequently, this is possible at any time for a charge. Towel change: € 2.50; cleaning: € 25.00

Internet use

Internet use is available to you free of charge via WLAN. You can obtain the internet connection access data from reception.

Laundry

If required, you can drop your laundry to the reception for cleaning. If you drop your laundry off by 12:00 midday, it is normally returned by the next day. Alternatively of course, you can use the washing machine in your apartment.

Parking

We are pleased to reserve a parking space for you at our underground parking.
Aparthotel "Münzgasse" and Apartments "Am Altmarkt":  for EUR 22.00 per night
Aparthotels "Neumarkt" and "Altes Dresden": for EUR 25.00 per night
Aparthotel "Am Schloss": for EUR 22.00 per night

Pets

Pets are welcome here if they are house-trained and tame. The surcharge is € 15.00 per animal per night.

Smoking

Please note that your apartment is a non-smoking apartment. Please note that we reserve the right as per §VIII of the terms and conditions to charge a flat rate sum of € 150.00 for any violations of the smoking ban. We ask for your consideration and thank you for your understanding in this matter.

Spa

Due to a cooperation agreement, you can use the gym, sauna, swimming pool and whirlpool in the “LivingWell Health Club” at the Hotel Hilton (Neumarkt, Dresden). The tickets for this are available from reception for a fee.

Receptions

Aparthotel "Am Schloss"
Schössergasse 16,  01067 Dresden,  Telefon  +49 351 438 11 155

Aparthotel "Münzgasse"
Münzgasse 10 on the 1th floor,  01067 Dresden,  Telefon  +49 351 438 11 120

Aparthotel "Altes Dresden"
Neumarkt 7,  01067 Dresden, Telefon  +49 351 438 11 10
(Access via Landhausstraße)

Aparthotel "Neumarkt"
Neumarkt 7,  01067 Dresden, Telefon  +49 351 438 11 10
(Access via Landhausstraße)

Reservations department: +49 351 438 11 11

Opening times

Opening of receptions
Daily 07:00 - 23:00
Arrival 15:00 - 23:00
Departure 07:00 - 11:00

Late arrival: Arrival after 23:00 is only possible by prior arrangement!